FREQUENTLY ASKED QUESTIONS

Have a question for us? Start here! Please read our frequently asked questions to see if your question can be answered here. If you still have a question, scroll down for our contact information.

Orders and Refunds

Where is my pattern download?
If you’ve purchased a downloadable PDF quilt pattern from us and are unable to find a download link in your email, we recommend checking in your spam, junk, or promotions folders. If you have an account on our website and were logged in during checkout, you can also access your pattern there at any time. If you do not find it in any of these places, email us at info@suzyquilts.com.

Can I get a refund?
If you have made a duplicate pattern purchase, we can offer you a refund or a different pattern of equal value. Please contact us if you have accidentally purchased a pattern more than one time and we will process a refund. Include your order number and the email address used when making your purchase.

Occasionally, Suzy Quilts sells limited edition quilt kits. If you have purchased a quilt kit, there will be no refunds or exchanges after 30 days.

Quilt Patterns

Do you sell printed patterns?
No. Here at Suzy Quilts, we strive to do our small part to help the environment by reducing paper, plastic, and shipping waste. Offering PDF patterns also means you have immediate access to your pattern. If you’d like a printed pattern, we recommend printing it using your home printer or at a library, copy shop, or office supply store.

Will you resize a quilt pattern for me?
No. Quilt patterns sold in the shop have the available sizes listed in the product description and cannot be altered on demand. We work on each pattern for months behind the scenes and adjusting patterns would require the time of several team members and additional testing.

However, many quilt patterns include quilt math conversion charts so you can easily resize a quilt to your desired dimensions. If you wish to make a row quilt larger or smaller, consider adding or subtracting some of the rows. Also, leave off some of the blocks on the sides or add more blocks on the sides. We also recommend adding borders to any Suzy Quilts pattern to enlarge it to your desired size.

Can I buy patterns wholesale?
Because all of our patterns are digital, we do not offer them at wholesale prices.

Buying & Selling Quilts

Can I buy a finished quilt from you? 
Suzy Quilts is not accepting personal commissions for finished quilts at this time. If you are a quilt industry business interested in a collaboration, please contact us.

Can I sell a quilt made from one of your patterns?
Quilt patterns cannot be reproduced and sold. Duplication of any kind is prohibited. Quilts made using Suzy Quilts patterns can be sold, however, design credit needs to be given. Please only use photos from the Suzy Quilts website and social media with proper credit and links.

Recommendations

 

What sewing machine does Suzy use?
My main sewing squeeze is a BERNINA 770 Quilters Edition.

What sewing machine does Suzy recommend?
Finding the right sewing machine is a lot like finding the right car – you may need to test drive a few different brands to discover what fits your style of sewing the best. I wrote a blog post about different sewing machines based on budget and features. I personally prefer BERNINA, however if you were to talk to a Janome owner or a Juki lover, you would hear very different things. 

If you have the time, I would suggest seeking out a few different machine brand dealers and trying out some different brands. Also, be upfront with the salespeople about your budget, how much you will use the machine, and the bells and whistles you need as well as the ones you can do without (e.g. I LOVE my automatic thread cutter, but I could definitely do without the 200 different embroidery stitches that came standard with my make and model).

Take your time looking. My guess is that it will probably become one of your best friends.

Oh! Also, don’t forget to have your machine serviced every other year. If you want your new BFF to continue loving you back, it will need a good cleaning and oiling every 12-18 months depending on how often you use it. You can usually do this through the sewing machine dealer or a local sewing machine mechanic (oh yes, they exist.). Check out this post on sewing machine maintenance for more info.

What hand quilting supplies does Suzy use and is there a video tutorial?

Yes, there is a blog post and video tutorial. Hand quilting supplies I love and use include:

  1. Leather Thimble
  2. DMC Pearl Cotton Thread No.8
  3. Clover Gold Eye Embroidery Needles
  4. Gingher Stork Embroidery Scissors
  5. Needle Threader – makes the job much easier
Sewing Community

How can I connect with other Suzy Quilts makers?
Join the Suzy Quilts Patterns Facebook group! This group is a supportive community of thousands of quilters who have made Suzy Quilts patterns.

What is a sew along?
A sew along is when we, as an online community, sew the same pattern over a set amount of time. We have weekly “assignments” and post our progress online for everyone to see. There are lots of ways to participate and some fun incentives too. Check out the Sew Along section for more details and to see all of our past sew along posts.

How do I join a sew along?
There is no official sign-up for a sew along, but lots of different ways to participate, including the Suzy Quilts Patterns Facebook group, posting and surfing the designated sew along hashtag on Instagram, and keeping up with the weekly blog posts. Sign up for our weekly newsletter to be reminded of each new post.

Affiliate Links

Do you use affiliate links?
Yes, in addition to other affiliates, we are participants in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. We will never post a link to a product we do not personally recommend. If you click on an affiliate link and then proceed to purchase something from that affiliated website, we receive a small commission. This helps us continue to provide high-quality, free content.

Privacy Policy

What is your privacy policy?
Any personal information you provide to us on our site such as name, e-mail address, telephone number, credit card information, and address is kept in private files on our secure web server. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Suzyquilts.com will not sell, rent, or share your email address with others for them to send you unsolicited emails. We would only disclose information about you if required to do so by law.

To read our full privacy policy, click here.

CONTACT US

Email: info@suzyquilts.com

Our team will get back to you within 24-48 hours.

If you have a technical question that is sewing related, we encourage you to join the Suzy Quilts Patterns Facebook group and ask your question there. With thousands of members who have made Suzy Quilts patterns, you will most definitely get lots of speedy help and support from our vibrant sewing community.


Email:
info@suzyquilts.com


Our team will get back to you within
24-48 hours.

If you have a technical question that is sewing related, we encourage you to join the Suzy Quilts Patterns Facebook group and ask your question there. With thousands of members who have made Suzy Quilts patterns, you will most definitely get lots of speedy help and support from our vibrant sewing community.

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